Celebrating Cation Consulting’s Triumph: AWS Rising Star 2024 Award
We are thrilled to announce that Cation Consulting has been honoured with the prestigious AWS Rising Star 2024 Award! This accolade, presented at the AWS re:Invent conference, recognises our exceptional growth, innovation, and dedication to helping clients harness the full potential of Amazon Web Services (AWS).
SBS Scaling Claim Specialisation With Conversational AI and Amazon Connect
SBS Insurance Services are renowned for delivering fast, technology-led solutions for customers and clients. With a coherent digital strategy, SBS are particularly focused on streamlining claims processes, improving the customer journey and reducing claim life cycles and costs. Working with AWS Conversational AI & Amazon Connect Delivery Partner Cation Consulting and by continually monitoring and improving claim management processes using Amazon Connect & AWS Conversational AI services, SBS can enhance call quality through AI driven analytics, while providing an intuitive self-service for both policy holder and insurance agency callers, backed by journey and experience metrics for continual and progressive product enhancement.
Improving Digital Inclusion for Visually Impaired People Using AWS with Vision Ireland
Vision Ireland, formerly known as the National Council for the Blind of Ireland (NCBI), embarked on a mission to enhance digital inclusion and accessibility for individuals with visual impairments. With support from Rethink Ireland during the COVID-19 pandemic, Vision Ireland leveraged Amazon Web Services (AWS) and collaborated with Cation Consulting to develop an innovative Alexa skill called myNCBI Smart Hub. This voice-controlled app provides valuable resources and services to visually impaired individuals in Ireland, ranging from accessing information about their condition to practical support for daily living.
Transforming Crew Control Operations In Large Enterprises with Amazon Connect and Conversational AI
Ryanair, Europes largest airline, embarked on a transformative journey to optimise its Crew Control Operations, a critical component in maintaining its impressive 84%+ flight punctuality and accommodating rapid growth. Partnering with AWS Partner Cation and utilising Cation's 100% Native AWS Parly Platform for conversational AI, Ryanair leveraged Amazon Web Services (AWS) to achieve remarkable results, including a substantial reduction in call time, faster case resolution, and improved crew satisfaction.
Orator: Intelligent Tooling In Sports Media
The landscape of sports media is continually evolving, and audio content has become a significant medium for engaging fans and enriching their experience. Tools such as live commentary and podcasts offer immersive avenues for sports enthusiasts to maintain a strong connection with their preferred activities. Orator is a platform created in partnership between CCUK and Cation Consulting which transforms commentators' audio commentary into enhanced textual formats with Large Language Models central to the function of content enrichment, personalisation and portability.
Cation Consulting Unveils Its Specialised Call Center to Assist Enterprises Leveraging Amazon Connect.
Cation Consulting, an AWS Conversational AI and Amazon Connect Partner, has announced the launch of its dedicated call centre to provide support to businesses operating Amazon Connect.
123.ie and Cation Chat Up Customers 24/7 for Better Experience
Cation’s Parly Assist, a Conversational AI Amazon Lex powered chatbot that leverages natural language technology was implemented to proactively engage with customers and automate the complete customer journey.
Parly is designed to augment existing business processes and not force technology change. In integrating Parly with 123.ie’s core policy systems, a number of cutting-edge innovations were unlocked.
Elevate Your Festive Fun with the "Cooking with Kelly" Alexa Skill
The development of the "Cooking with Kelly" Alexa skill was a collaborative effort between AWS Partner Cation Consulting and Voiceworks UK. Over a four-week period, these teams worked together to deliver bespoke audio and video content that leveraged the voice and media capabilities of Voiceworks, combined with the deep AWS and Alexa expertise of Cation Consulting. This collaboration ensured a high-quality product from the outset, providing users with an exceptional and engaging experience.