What people are saying.

  • "We continue to reap the benefits of implementing Conversational AI technology. There has been great partnership with Parly to deliver a better experience for our customers, with Parly delivering natural language, high quality interaction, and helps us deliver great customer experiences across multiple channels in our customers languages."

    Lee Reddin

    Head of Service Design, CS Digital Innovation & Self-Service, Ryanair

  • "Cation has played a pivotal role in transforming our business. With their expertise, we’ve successfully reimagined our contact centre strategy, resulting in significant internal efficiencies and remarkable enhancements to the customer experience. By implementing Parly, we’ve revolutionised how we manage customer journeys, utilising cutting-edge conversational and generative AI to simplify the claims process. A big thank you to Alan and the team for their ongoing support."

    Ollie Davies

    Operations Director, SBS Insurance Services

  • “It was a great fit, we had knowledge of our existing technology and customers, and Cation knew about building the best solutions with AWS.”

    Patrick Moriarty

    Head of Digital and Transformation at 123.ie.

  • “Ryanair partnered with Cation to deploy an innovative Conversational AI, which has proven to improve our customer’s experience.” Said Tracy Kennedy, Director of Customer Services Design at Ryanair. “The platform has proved to be transformative, beyond the capability of conventional technologies; effectively handling tens of thousands of customer queries every day during Covid-19. We look forward to continuing to extend the Parly solution to additional channels and services throughout the business”.

    Tracy Kennedy, Director of Customer Services Design at Ryanair.

  • "Working with Cation Consulting has been an excellent experience across multiple client engagements. Their expertise in AWS, particularly in technical architecture, operations, security and workload management, has consistently exceeded our expectation and provided our clients with a tremendously valuable service. The synergy between our teams has led to seamless and very successful outcomes, making Cation Consulting a valuable partner in our projects both now and in the future."

    Ken Ryan

    Principal Consultant - Valorem Consulting

Certifications and Accreditations

  • AWS Qualified Software

  • Amazon Connect Delivery Partner

  • Conversational AI Software Competency

  • AWS Lambda Ready

  • FSQS Registered

    We are proud to be FSQS (Financial Supplier Qualification System) Registered, signifying our successful completion of a rigorous accreditation process tailored for the financial services industry. This certification highlights our commitment to excellence in compliance and risk management, demonstrating that we meet stringent standards across critical areas, including information and cyber security, data privacy, business continuity, financial crime prevention, conduct risk, and financial, legal, and corporate responsibility.